一、改善前來料退貨流程                                                
操作明細                                        
1 采購?fù)ㄖ獋}管員退貨                                        
2 倉庫將待退物料打包                                        
3 倉庫開具《退貨單》并給采購和品質(zhì)簽字                                        
4 采購簽完字，撕掉最上面一份                                        
5 供應(yīng)商將待退物料取回或者快遞回給供應(yīng)商                                        
6 倉管員登記做賬                                        
存在不良因素                                                
1 品質(zhì)與采購所訴意見不一致，要重新拆開   處理                                     
2 采購?fù)ㄖ素洖轳R上處理，沒有緩沖時間                                        
3 退貨沒有書面證明                                        
4 供應(yīng)商不退貨是不寫明所補的采購訂單號                                        
                                                
二、改善后來料退貨流程                                                
操作明細                                        
1 品質(zhì)開具退貨通知單                                        
2 倉庫根據(jù)通知單將待退物料打包并開具退貨單                                        
3 供應(yīng)商將待退物料取回或快遞回給供應(yīng)商                                        
4 倉管員登記做賬                                        
優(yōu)化事項                                                
1 通知單必須包含退貨原因，待退物料產(chǎn)品名稱，數(shù)量，批次                                        
以及采購訂單號，須有采購，品質(zhì)以及PMC簽字                                                
2 采購需將供應(yīng)商相關(guān)信息以及退貨方式交給相關(guān)倉管人員                                        
3 快遞退貨需在退貨單寫上快遞單號                                    
4 倉管員將待退物料在退貨通知單下達4小時內(nèi)處理                                        
5 退貨單一式聯(lián)叁，采購，財務(wù)，倉庫各一聯(lián)